General conditions of sale
ARTICLE 1 - DEFINITIONS
The terms and expressions identified by a capital letter in the General Conditions of Sale have the meaning indicated below (whether used in the singular or the plural).
- “General Conditions of Sale”: means this document, i.e. the terms and conditions applicable in the relationship between Tarz Art and the Client
- “Order”: means the Customer’s purchase order for one or more Product(s) placed using the Website or via Customer Service.
- “Website”: means the website accessible at the address www.Tarzart.com and/or at any other address with a different extension which may be added to or substituted for it.
- “Product”: means a product offered for sale on the Website
- “Customer”: means a natural or legal person who uses the Website and acquires one or more Product(s), for their personal or professional needs, through the Website, having previously accepted the General Conditions of Sale.
ARTICLE 2 - PURPOSE
The General Conditions of Sale define the rights and obligations of Tarz Art and the Customer in the context of the sale of Products by Tarz Art on the Website.
Any use of the Website and any placing of an Order for one or more Product(s) via the Website implies pure and simple acceptance of all the General Conditions of Sale.
The General Conditions of Sale are available at the following address: www.Tarzart.com/cgv
Only persons of legal age and legally capable of entering into contracts concerning the Products offered for sale on the Site may place an Order on the Website. When placing an order, the Customer guarantees that they have full legal capacity to adhere to the General Terms and Conditions of Sale, place an Order and conclude a sale.
ARTICLE 3 - CREATION OF AN ACCOUNT
To order Products on the Website, the Customer must create an account by providing the information required in the registration form (email, first name, last name, password and date of birth).
To this end, the Customer declares to provide complete, accurate personal information that allows for precise identification in any situation. The Customer undertakes to keep all of this information up to date. Any personal information that is fanciful, and/or contrary to public order or infringing the rights of third parties, may result in the closure of the Customer's account and the cancellation of their Order.
When creating their account, the Customer chooses a username and password allowing them to access their account. The Customer agrees to keep their username and password confidential.
The Customer is responsible for all actions carried out on the Website using their username and password. Any user registered on the Website will be liable for any Order placed by entering their username and password, subject to the right of withdrawal set out in Article 9.3. Without limiting the foregoing, the Customer shall inform Tarz Art without delay of any unauthorized access to their account of which they become aware and, more generally, of any unauthorized disclosure of the username and password.
ARTICLE 4 - ORDERING TERMS - PLACING
4.1. The Customer may place an Order, in French or English, directly on the Website, after entering their identifiers, in accordance with article 3.
4.2. By browsing the various sections of the Website, the Customer may place the Products of their choice in their shopping cart by clicking on the "Add to cart" button. At any time and until confirmation of the overall order, the Customer may change their mind, change the quantities and cancel one or more of the chosen Products.
The steps required for the sale are specified on the Website in the following order:
- Selection of products in the basket
- Creation of an account or identification of the user who holds an account
- Information on delivery details and, where applicable, billing details if they are different
- Choice of payment method and order summary
- Acceptance of the general conditions of sale and validation
- Filling in payment information and validation
- Sending of order and payment confirmation by email
The finalization of the order process consists of Tarz Art sending an order confirmation containing the link to the general conditions of sale.
4.3. In accordance with the provisions of Article 1369-5 of the Civil Code, the Customer will have the opportunity to check the details of his Order and its total price and, where applicable, to correct or modify it before definitively confirming his order to express his acceptance.
Tarz Art cannot be held responsible for data entry errors made by the Customer, nor for their possible consequences in terms of delays or delivery errors. In these cases, the costs incurred by any possible reshipment will be borne by the Customer.
4.4. Once the contents of the shopping cart have been validated, the Customer will confirm their Order by:
- completing all the information requested;
- declaring that they accept without reservation all of the General Conditions of Sale;
- validating it by payment.
Validation of the Order by the Customer's "click" constitutes acceptance of the prices and characteristics of the Products purchased by the Customer.
ARTICLE 5 - ORDERING PROCEDURES - CONFIRMATION
5.1. Once the Order has been validated by the Customer in accordance with the terms of article 4.4, a confirmation email, acknowledging receipt of the Order and including all of this information, is sent by Tarz Art to the Customer as soon as possible.
5.2. The Order will only be considered final once Tarz Art has sent the Customer the confirmation email referred to in Article 5.1, and the sale of the Product(s) will only be confirmed once the corresponding price has been paid by the Customer.
5.3. Product and price offers are valid as long as they appear on the Website, it being specified that the Website is updated daily.
Product offers are subject to availability. In the event that a Product is unavailable, particularly due to a stock shortage, Tarz Art undertakes to remove it from the Website or to update the new delivery date on the Website.
Commercial or promotional operations are mentioned as such on the website and indicate their validity period.
5.4. In the event that a Product ordered by the Customer is unavailable, in particular due to a halt in production or distribution by a supplier, Tarz Art undertakes to inform the Customer by e-mail as soon as it becomes aware of this unavailability.
Tarz Art will then inform the Customer, if applicable, of the new deadline within which the product concerned will be made available and, if available, offer an equivalent Product.
In the event of the Customer refusing to wait for the availability of the product, or refusing an equivalent product, the Customer will be reimbursed for the price of the Product if their bank account has been debited, within 15 days following the date of confirmation of this refusal.
5.5. In accordance with the provisions of Article L.122-1 of the French Consumer Code, Tarz Art is entitled to refuse any Order for legitimate reasons, in particular in the event of a payment problem, foreseeable difficulty with delivery, an abnormal order or one placed in bad faith. Tarz Art also reserves the right to request proof of identity by email and/or telephone, in which case the Customer will then have the option to cancel their Order.
Likewise, Tarz Art is entitled to refuse the Order in the event that the prices displayed online or appearing in the Order are, in particular due to an error or technical malfunction, computer bug, derisory or not in accordance with the actual sale price of the Product.
ARTICLE 6 - ORDERING TERMS - PRICE OF PRODUCTS
6.1. The price of the Products indicated on the Website is in Euros, all taxes included. In addition to the price of the Products, there are logistical preparation and delivery costs, which are also the responsibility of the Customer. The total amount of these costs, or the methods for calculating these costs if they cannot be calculated in advance, is communicated to the Customer before they confirm their Order.
6.2. For deliveries of Products outside French territory, the provisions of the General Tax Code relating to VAT will apply. For deliveries outside the European Union, the Customer must pay customs duties, VAT or other taxes due upon importation of the products into the country of delivery.
The related formalities, declarations and payments are the sole responsibility of the Customer, unless otherwise stated. The Customer is solely responsible for verifying the import possibilities of the ordered products with regard to the law of the territory of the country of delivery.
6.3. Tarz Art reserves the right to modify prices, but the price applicable to the Customer's Order will remain the one indicated in the summary of their shopping cart when confirming their order. Prices appear online or on the Order confirmation, unless they prove, in particular due to an error or technical malfunction, computer bug, to be derisory or not in accordance with the actual selling price of the Product.
ARTICLE 7 - PAYMENT
7.1. Extent of payment: The price of the Products and the costs of logistical preparation and delivery are payable in full by the Customer at the time the Order is placed. By exception to Article L 131-1 of the Consumer Code, this payment does not constitute a deposit.
The Customer also undertakes to pay or have paid, where applicable, directly to the freight forwarder or carrier, any customs duties, VAT or other taxes due on the importation of the products into the country of the place of delivery.
7.2. Payment method: Payment for the Order may be made in particular by bank card, in a secure environment, according to the terms offered on the Website.
The payment order made by credit card cannot be cancelled. Payment of the Order by the Customer is irrevocable, without prejudice to the Customer's right of withdrawal.
The Customer guarantees that he is the holder of the bank card and that the latter provides access to sufficient funds to cover the payment of the Order confirmation.
The Customer's bank account will be debited after the date of confirmation of the Order.
The Customer may also pay for the Order: - By Paypal. The Customer then guarantees to Tarz Art that he/she has the necessary authorizations to use this payment method when placing the Order.
The Website is subject to a security system to protect all data related to payment methods. Tarz Art never has access to confidential information relating to said payment methods, which is why these elements are requested for each Customer Order.
7.3. Default of payment and retention of title: The Products ordered remain the property of Tarz Art until final and full payment of the sale price.
In the event of non-payment, Tarz Art has the right to claim the products ordered, the Customer agreeing to return any unpaid Product, all costs at his expense.
However, the transfer of risks takes place upon delivery, and the Customer therefore bears the risk of loss or damage to the delivered products.
7.4. Payment Security: All information exchanged to process payment for orders is encrypted using SSL protocol and secured via the 3D Secure system. No information is stored by Tarz Art.
ARTICLE 8 - DELIVERY
8.1. Place of delivery: In principle, delivery of the Products will take place, after registration of payment for the Order, to the delivery address indicated by the Customer when placing the Order.
8.2. Participation in preparation and delivery costs: The amount including all taxes (TTC) of the Customer's participation in the costs of logistical preparation (processing; shipping) and delivery of the Order will be indicated to the Customer before the final validation of the Order.
8.3. Delivery time: The delivery time will be indicated to the Customer during the Order placement procedure, prior to validation of the Order and before payment.
In any event, the maximum delivery time is sixty (60) working days from the confirmation of the Product Order, unless otherwise indicated to the Customer before placing the Order, and as noted on the order confirmation.
In the event of late delivery, the Customer may formally notify Tarz Art to deliver, and then, if necessary, cancel the sale under the conditions set out in Article L.1138-2 and 3 of the French Consumer Code, provided that the observed delay in delivery is not attributable to the Customer, in particular in the event of repeated unavailability to receive the delivery. In the event of cancellation of the contract, Tarz Art will reimburse the customer within 14 days.
8.4. Place of delivery: A delivery is considered to have been made as soon as the Product is made available at the place of delivery agreed with the Customer when placing the Order and, if applicable, with the carrier.
8.5. Collection of Products in case of absence: In the event of the recipient's absence at the time of delivery, the carrier will leave a calling card at the delivery address indicated by the Customer. Depending on the carrier used by Tarz Art, the Customer must then either collect or withdraw their Products from the address and according to the terms indicated by the carrier, or make an appointment with the carrier to arrange another delivery date.
In the absence of collection within the time limits set by the carrier, the Products will be returned to Tarz Art, which reserves the right to reimburse the price to the Customer, with the shipping costs remaining the responsibility of the Customer.
8.6. Effect of delivery: The transfer of risks occurs upon delivery, at the time of delivery of the Products to the delivery address indicated by the Customer, or at the time of collection of the Products from the carrier.
Without prejudice to the time limit available to the Customer to exercise his right of withdrawal, upon receipt of the Products, it is the responsibility of the Customer or the recipient to ensure that the Products delivered correspond to his Order, and to check the condition and conformity of the Products with his Order.
If, upon delivery, the external appearance of the package is damaged, the Customer or the recipient of the Products will open the package in the presence of the carrier in order to check the condition of the Products. In the event of damage resulting from transport, the Customer must refuse the damaged Products and indicate "refusal due to damage" on the return slip.
Without prejudice to the guarantees from which the Customer benefits under Article 9, for any complaint relating to an apparent defect or damage upon delivery of the Product, the Customer must contact Tarz Art as soon as possible in order, on the one hand, to preserve Tarz Art's rights vis-à-vis the carrier, and on the other hand, in the event that the Product is still in the Customer's possession, to initiate the return procedure under the conditions provided for in Article 9.4.
In the event of refusal of delivery or return of the Product for the reasons referred to in the preceding paragraph, the Customer may request a new delivery or cancellation of his order under the conditions of article 9.1.3.
ARTICLE 9 - CONFORMITY - GUARANTEE - RIGHT OF WITHDRAWAL
9.1. Product conformity
9.1.1. The information and descriptions mentioned for each Product sheet, in particular the photographs, technical characteristics and description, are communicated to Tarz Art by the suppliers of the Products.
In accordance with article L.111-1 of the Consumer Code, Tarz Art aims to inform the Customer and enable them to know the essential characteristics of the Product.
Before shipment, the Products delivered to the Customer are subject to verification to ensure their conformity with the description given on the Website.
It is however specified that, for technical reasons (photographic and IT), the actual rendering of the Products may sometimes differ slightly from that of the photographs presented on the Site.
9.1.2. In addition to the specific warranty conditions from which the Customer benefits in respect of the Product in question, the Products presented on the Website are subject to the following legal warranty conditions.
According to article L.211-4 of the Consumer Code:
"The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been made his responsibility by the contract or has been carried out under his responsibility."
According to article L.211-8 of the Consumer Code:
"The buyer is entitled to demand that the goods conform to the contract."
According to article L.211-5 of the Consumer Code:
"To comply with the contract, the property must:
1 - Be suitable for the use usually expected of a similar good and, where applicable:
2 - Correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
3 - Present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling (…)".
Article 1641 of the Civil Code
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.
9.1.3. Pursuant to Articles L.211-9 and L.211-10 of the Consumer Code, the repair of the consequences of the lack of conformity, duly established and confirmed as such by Tarz Art, involves, at the Customer's choice, unless this wish entails a cost that is manifestly disproportionate, taking into account the value of the goods or the importance of the defect, compared to the other option, the repair or replacement of the Product.
If repair and replacement of the goods are impossible, the Customer may return the goods and have the price refunded or keep the goods and have part of the price refunded.
In these different cases, the Customer must contact Tarz Art and agree on the terms of return of the Product concerned.
Provided that it is justified, the application of the provisions of Articles L. 211-9 and L. 211-10 of the Consumer Code takes place without any cost to the buyer.
9.2. Right of withdrawal
9.2.1. Any Customer who is a natural person and who acts for purposes that do not fall within the scope of his commercial, industrial, craft or liberal activity, and who is not satisfied with the Products ordered must be able to exercise his right of withdrawal, without penalty, under the best conditions.
In accordance with Articles L.121-21 et seq. of the Consumer Code, the legal period for the right of withdrawal is fourteen clear days from the day following physical receipt of the Product, or receipt of the last product in the event of an order for several products.
The Customer returning the Product in the exercise of his right of withdrawal has the right to a refund of the price of the Products ordered; however, the delivery costs will remain the responsibility of the Customer.
9.2.2. To exercise this right of withdrawal, the Customer must notify Tarz Art of their decision to withdraw by means of an unambiguous statement, for example, a letter sent by post (Tarz Art - 3 rue Ambroise Thomas 75009 Paris) or email to the address hello@Tarzart.com, according to the model recommended below, but which is not obligatory.
MODEL WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract.)
To Tarz Art:
I hereby notify you of my withdrawal from the contract for the sale of the
Product (product description, reference number):
Order Number:
Product Order Date:
Product received on:
Reason for withdrawal (e.g. withdrawal within 14 days, return, etc.):
Client Name:
Address of the Client(s): Signature of the Client(s) (only if this form is notified on paper):
Date of withdrawal:
This letter of withdrawal must be sent to Tarz Art, 52 rue Guy Moquet 94700 Maisons-Alfort
Tarz Art will promptly send the customer an acknowledgment of receipt of the withdrawal by email. Your request will be reviewed by our Customer Service department and confirmed by return email.
Only the return or exchange of Products in their original packaging, complete (globe, base, bulb, box, etc.), in perfect condition for resale, (not soiled, not damaged, not worn) will be accepted. The Customer is only liable for the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.
The costs of returning the Product remain the responsibility of the Customer, except in the event of a lack of conformity or proven hidden defects in the Product.
In the event of withdrawal, Tarz Art will reimburse the payment made for the order in question, including delivery costs (with the exception of additional costs resulting from the Customer's choice, where applicable, of a delivery method other than the less expensive standard delivery method offered by Tarz Art) as soon as Tarz Art has received the product or, in the event of difficulty, as soon as the Customer has provided acceptable proof of shipment of the goods, the date retained for reimbursement being that of the first of these events.
The refund will be made by Customer Service using the payment method used for the Order, unless a different payment method is expressly agreed. In any event, this refund will not incur any costs for the Customer.
9.2.3. In the event that the right of withdrawal is exercised for only part of the Order, only the price invoiced for the returned Products will be refunded.
9.2.4. By way of exception, the right of withdrawal may not be exercised for contracts listed in Article L.121-21-8 of the Consumer Code, including in particular contracts for the supply of goods made to the consumer's specifications or clearly personalized or which, due to their nature, cannot be returned or are likely to deteriorate or expire quickly.
9.3. Return procedure Products that the Customer considers non-compliant or affected by a defect must be returned to Tarz Art at the following address: 52 rue Guy Moquet 94700 Maisons-Alfort.
The Customer must first contact Tarz Art by letter sent by post, fax or email to the address hello@Tarzart.com, indicating the defect or non-conformity noted, as well as a photo allowing visualization of said defect or non-conformity.
The request will be reviewed by Tarz Art's Customer Service Department and a return authorization number will be sent to the Customer by return email. This number must be provided when returning the items. Without this return number, a partial or full refund or exchange (which remains at the discretion of Tarz Art) will not be possible.
Products must be returned in their original packaging and properly protected. They must be in perfect condition, except for the alleged defect or non-conformity. Any product returned incomplete, damaged, washed, damaged, deteriorated, or soiled, even partially, will not be refunded or exchanged.
The customer returns the products, indicating the defect or lack of conformity noted. We recommend keeping proof of return to facilitate procedures in the event of a problem occurring during transport.
ARTICLE 10 - CONDITIONS OF USE OF PRODUCTS
10.1. Prior to any order and any use of Products, the Customer must read all the information provided on the Website, the characteristics and components of the Products and ensure that they are compatible with the use he wishes to make of them.
The price of the Products is exclusive of the Customer's contribution to the costs of logistical preparation (processing; shipping) and delivery, which remain the responsibility of the Customer. The total amount of their contribution to these costs is communicated to the Customer, either when they connect to the Website (the methods for calculating costs may replace this when the amount of the costs cannot be directly calculated), or before they proceed to confirm their Order.
10.2. The Customer undertakes to systematically follow the usage instructions indicated by the manufacturer on the technical data sheet and user manual downloadable from the product sheet before any use. For any additional information concerning the characteristics of the Products, Tarz Art is at the Customer's disposal.
ARTICLE 11 - LIABILITY
11.1. The products presented on the Website comply with current French legislation and the standards applicable in France.
Tarz Art undertakes to comply with the legal provisions applicable in France.
The Customer is solely responsible for compliance with the regulations applicable in their country of residence or in the country of destination of the Products. It is their responsibility to inquire with the relevant local authorities about any restrictions on the import, export or use of the Products they plan to order on the Website.
11.2. The service provided by Tarz Art is limited to the supply of the Products under the conditions described in the General Conditions of Sale. Under no circumstances may Tarz Art be held liable for the advice, recommendations and conditions of use of the Products provided by the manufacturers on the Website or in their user instructions.
11.3. Tarz Art's liability is limited to direct and foreseeable damages that may result from the Customer's use of the Website and the Products. Tarz Art shall not be liable for damages resulting from the Customer's fault in the use of the Products.
Tarz Art assumes no liability towards Customers acting within the scope of their industrial, commercial, craft or liberal activity for indirect damages, operating losses, loss of profit, loss of opportunity to earn, or damage to image, which could result from the purchase of products. In the event of proven liability, this would be limited to the amount including tax of the Order.
If the use of the products proves impossible or harmful, in particular due to incompatibility with other equipment, failure of the installation or electrical connection, any compensation, reimbursement or questioning of the liability of Tarz Art would be excluded.
Tarz Art cannot be held liable if the non-performance or poor performance of its own obligations is attributable to the Customer, to the unforeseeable and insurmountable act of a third party not involved in the delivery of the Products, or to an unforeseeable, irresistible and external case of force majeure.
Generally speaking, Tarz Art cannot under any circumstances incur liability for indirect or unforeseeable damages caused in the context of the use of the Website and the Ordering of Products.
11.4. Tarz Art may not be held liable under any circumstances for (i) the content available on other websites or Internet sources accessible via hyperlinks inserted on the Website (and in particular for advertisements, products, services or any other information), nor (ii) for damages of any kind that may be suffered by the Customer when visiting these sites.
Use of the Website implies knowledge and acceptance by the Client of the characteristics and limitations of the Internet and related technologies.
Tarz Art being itself dependent on the quality of the Internet network, it does not guarantee the continuity of the Website and does not ensure the correction of defects found on the Internet network. Consequently, Tarz Art cannot be held responsible for any unavailability of the Website or any connection difficulty or interruption of the connection (malfunction of the servers, the telephone line or any other technical connection) when using the Website or, more generally, for any disruptions to the Internet network, affecting the use of the Website. In this context, Tarz Art is not responsible for sending forms to an incorrect or incomplete address, for any computer errors or defects found on the Site.
11.5. Unless otherwise provided, the Website is accessible from any location, provided that minimum technical conditions are met, particularly in terms of access to the Internet network, mobile telephony, and technical compatibility of the equipment used by the Customer. Given the global nature of the Internet network, the Customer agrees to comply with all public order rules relating to the behavior of Internet users and applicable in the country from which he or she uses the Website.
ARTICLE 12 - SUSPENSION - TERMINATION
The Customer may terminate their registration on the Website and close their account at any time. The Customer should send their termination request to Customer Service for this purpose.
In the event of a breach by the Customer of any of its contractual obligations, particularly in the event of a payment incident, Tarz Art reserves the right to suspend the Customer's access to the Website and Tarz Art's services, or even to terminate the Customer's account depending on the seriousness of the breaches. Tarz Art reserves the right to refuse any order from a Customer with whom there is any dispute.
ARTICLE 13 - INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
All elements published within the Website, such as sounds, images, photographs, videos, writings, animations, programs, graphic charter, database utilities, software, and other underlying technology are protected by the provisions of the Intellectual Property Code and belong to Tarz Art or its partners.
The Tarz Art brand, as well as all figurative or non-figurative brands and more generally all other brands, illustrations, images and logos appearing on the articles, their accessories or their packaging, whether registered or not, are and will remain the exclusive property of Tarz Art, with the exception of the rights held on the visuals of the products, brands and logos of the suppliers of the Products presented on the Website.
Any total or partial reproduction, modification or use of these brands, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of Tarz Art, is strictly prohibited.
Unless expressly authorized, Tarz Art prohibits the posting of any hyperlink to the Website. A Client wishing to place a link on their personal website that leads directly to the home page of the Website must first request express authorization from Tarz Art.
ARTICLE 14 - MISCELLANEOUS
14.1. Partial invalidity: In the event that one or more provisions of the General Conditions of Sale are considered unlawful or unenforceable by a competent court, the other provisions will remain in force and will retain their scope and effect.
14.2. Proof
The computerized records will be kept in Tarz Art's computer systems under reasonable security conditions and will be considered as proof of exchanges, orders and payments made on the Website or by email, unless proven otherwise by the Customer.
It is expressly agreed that Tarz Art and the Client may communicate with each other electronically at the address contact@tarzart.com
Tarz Art and the Client agree that the emails exchanged between them validly prove the content of their exchanges and, where applicable, their commitments, in particular with regard to the transmission and acceptance of orders.
14.3. Conservation and archiving: The archiving of contractual documents is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy which can be produced as proof.
14.4. Waiver: The fact that Tarz Art does not exercise any of its rights under the General Conditions of Sale does not imply a waiver on its part of this right and to exercise it subsequently, such a waiver can only be made by express declaration.
14.5. Force majeure: The performance by Tarz Art of all or part of its obligations, in particular delivery, will be suspended in the event of the occurrence of a fortuitous event or force majeure which hinders or delays its performance.
These include, but are not limited to, war, riots, insurrection, social unrest, and strikes of all kinds.
Tarz Art will inform Customers of the occurrence of an unforeseeable event or force majeure within seven days of its occurrence. In the event that this suspension continues beyond a period of fifteen days, the Customer will have the option to cancel the current order, and the price of the Products ordered and the delivery costs paid will then be refunded.
ARTICLE 15 - SUSPENSION - TERMINATION
The General Terms and Conditions of Sale are subject to French law. Only the French version of these General Terms and Conditions of Sale is authentic.
In the event of any difficulty arising during the Order, the delivery of the Products and more generally the execution of the sale, the Customer will have the possibility, before any legal action, to seek an amicable solution, in particular with the help of a consumer association or any other advisor of his choice.
Any dispute that may arise from the interpretation or execution of the General Conditions of Sale and its consequences will be brought before the competent courts.
The General Conditions of Sale also apply in the relationship with any user of the Website who has not placed an Order, in particular with regard to articles 11 to 14.